bonbon Casino & Sportsbook Terms
We at bonbon operate a sportsbook and live-casino platform available only where local law permits, and we set out these terms to clarify how we and our users interact. When you open an account with bonbon, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, and engage with our games and markets, you agree to the conditions laid out here.
Our platform runs football markets (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports tournaments (Mobile Legends, Free Fire, PUBG Mobile). This document covers account opening, deposits and withdrawals, bonus terms, game settlement, and dispute resolution.
We understand that bonbon's terms may be lengthy, so we've structured them to be readable rather than formulaic. We recommend reading this page in full, but if you have specific questions about bonbon's policy, our support team is available to explain any section.
Account Opening and User Eligibility
To open an account on bonbon, you must be of legal age in your jurisdiction and provide accurate personal information. We require a valid email address, a phone number, and proof of identity for first-time withdrawals. We at bonbon conduct verification checks to prevent fraud and money laundering. During verification, we may request documents such as a national ID, driver's license, or utility bill.
When you register with bonbon, you confirm that you are not accessing our services from a jurisdiction where online wagering is prohibited. Our services are available only where local law permits. You are responsible for verifying that your access and use of bonbon comply with your own jurisdiction's regulations.
Deposits and payment methods
We at bonbon accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits via digital wallets are typically instant. Bank transfers may take a few hours depending on your bank's processing time. We do not charge deposit fees. Your balance updates in your account as soon as we receive and verify the deposit.
Deposits on bonbon are non-refundable unless required by law. If you deposit funds by mistake (for example, using the wrong account), contact our support team immediately. We will investigate and may reverse the transaction if we can identify the error within a reasonable timeframe.
Withdrawals and account verification
To withdraw from bonbon, you must have completed account verification. First-time withdrawal requests may require additional documentation. We process withdrawal requests subject to account verification and standard security checks. Once verified, we process pending withdrawals typically within one to two business days. Withdrawals are processed to the same payment method you used to deposit.
We at bonbon may deny or delay withdrawals if we suspect fraudulent activity, money laundering, or violation of these terms. In such cases, we will notify you and explain the reason for the delay. Users in Jakarta, Surabaya, Bandung, and Medan have access to all our supported withdrawal methods.
Bonus and promotional terms
We at bonbon may offer promotional bonuses, welcome offers, or special promotions. All bonuses are subject to specific terms and conditions, which we display when the promotion is offered. We use generic phrasing for bonus descriptions — for example, "an attractive bonus offer" or "a new-customer welcome offer" — rather than fixed amounts, because offers vary by region and account status.
Bonuses on bonbon typically carry wagering requirements — for example, you may need to stake the bonus amount a certain number of times in qualifying games before you can withdraw bonus funds. We detail all requirements in the promotion terms. Bonuses may expire if not used within a specified period, which we communicate when you receive the offer.
Game Settlement and Market Rules
We at bonbon settle games and markets according to official rules and data sources. For football markets (Liga 1, Piala AFF, Champions League, Premier League), we use official league and tournament data. For live-dealer games, we settle based on the outcome of each hand or spin as dealt by our licensed croupiers. For esports markets (Mobile Legends, Free Fire, PUBG Mobile), we reference official tournament broadcasts and scorebooks.
If a match is postponed, abandoned, or voided, we void all markets and return stakes to user accounts. We do not speculate on outcomes or suspend settlement unnecessarily. If we have questions about a result, we wait for official confirmation before settling.
Dispute resolution and complaints
If you believe a market has been settled incorrectly on bonbon, or if you have a complaint about our service, contact our support team. We handle disputes in good faith and will investigate within a reasonable timeframe. You may submit evidence or documentation to support your complaint.
We at bonbon aim to resolve disputes internally. If you remain unsatisfied after our internal review, you may escalate your complaint through a third-party dispute resolution process. We will provide contact information for such services upon request.
Responsible access and jurisdiction notice
Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We may restrict or terminate access to bonbon if we believe a user is accessing from a prohibited jurisdiction.
We encourage users to maintain awareness of their own gambling activity and to avoid exceeding their means. We do not use the terminology "Game Rules", "Account controls", "", or "account controls", but we do provide account suspension and restriction features upon request. If you need to pause your account, contact our support team.
User conduct and account termination
We at bonbon reserve the right to suspend or terminate your account if you violate these terms. Violations include providing false information, engaging in fraud, using multiple accounts to exploit bonuses, colluding with other users, or using automated tools to access bonbon without permission.
If we terminate your account, we will notify you and return any remaining balance, subject to any outstanding disputes or investigations. We may retain records of your account for legal and regulatory compliance purposes.
Changes to these terms
We at bonbon may update these terms from time to time. We will notify you of material changes via email or through your account dashboard. Your continued use of bonbon after changes take effect constitutes acceptance of the updated terms. If you do not agree with changes, you may close your bonbon account.
Summary
These bonbon terms set out the conditions under which we operate our sportsbook and live-casino platform. By opening an account and using our services, you agree to verify your identity, deposit responsibly via your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer), and comply with your jurisdiction's laws.
We at bonbon settle games and markets fairly according to official data. We handle disputes in good faith and provide account security features. Our platform is available only where local law permits — you are responsible for verifying compliance in your own jurisdiction.