bonbonPrivacy Policy
This page describes what we collect when you use bonbon and how we keep that data protected. We at bonbon take your privacy seriously. When you register an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or play games on our platform, we collect certain information. We use that information only to operate bonbon, verify your identity, process withdrawals, and comply with legal obligations.
We do not sell your personal data to third parties. We do not share your account details with marketing firms or data brokers. We encrypt sensitive information and store it on secure servers. This policy explains what we collect, how we use it, who may access it, and what rights you have over your data.
If you have questions about how we handle your information on bonbon, or if you want to request access to or deletion of your data, contact our support team. We respond to data requests within a reasonable timeframe, subject to legal and regulatory requirements.
What We Collect on bonbon
Account registration data
When you create a bonbon account, we collect your email address, phone number, and a password you choose. We also collect your full name, date of birth, and residential address. This information is required to verify your identity and comply with anti-money-laundering regulations. We do not share this data with third parties except where required by law.
Payment and transaction data
We at bonbon record every deposit and withdrawal you make. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we log the transaction ID, amount, timestamp, and payment method. We retain this information to reconcile your account, process refunds if needed, and detect fraud. Payment processors (the banks and wallet providers) also retain records on their own systems.
We do not store your full payment card or wallet credentials. Payment gateways handle sensitive payment data directly, and we receive only a confirmation that the transaction succeeded. This keeps your financial information secure.
Game and market activity
We at bonbon log which games you play, which markets you engage with, your stakes, and your results. This data helps us detect fraud, identify problem patterns, and improve our platform. We also use aggregated, anonymized play data to understand which games and markets are most popular across bonbon — this informs our Popular Games list and helps us decide which new titles to add.
Device and usage data
When you access bonbon on Android, iOS, or desktop, we collect information about your device type, operating system version, browser type, and IP address. We also log which pages you visit, how long you spend on each, and which features you use. This helps us optimize bonbon for different devices and identify technical issues. We use cookies and similar tracking technologies to remember your login session and preferences.
Communication data
If you contact our support team via email or in-app messaging, we retain copies of those conversations. We use this data to resolve your issue, improve our support process, and train our team. We do not use your support messages for marketing purposes.
How We Use Your Data on bonbon
Account verification and compliance
We at bonbon use your personal data to verify your identity, prevent fraud, and comply with anti-money-laundering and know-your-customer regulations. When you request a withdrawal, we may ask for additional documentation such as a national ID or utility bill. We compare this information against official databases and third-party verification services to confirm you are who you claim to be. This process protects both you and bonbon.
Payment processing
We use your payment information to process deposits and withdrawals. We share transaction details with payment processors (banks and wallet providers) only to the extent necessary to complete the transaction. We do not use your payment data for any other purpose.
Platform operation and improvement
We use aggregated and anonymized data to understand how bonbon is used, which games are popular, and where technical improvements are needed. We analyze play patterns to detect fraud and collusion. We do not use individual user data for these purposes — we strip identifying information first.
Legal and regulatory compliance
We at bonbon may disclose your data if required by law, court order, or government request. We comply with data-protection regulations in jurisdictions where we operate. Our servers may sit outside your jurisdiction, but we apply the same data-protection standards regardless of server location.
Third-party processors
We at bonbon use third-party service providers to help us operate the platform. These include payment processors, cloud-hosting providers, and customer-support tools. We have contracts with all third parties requiring them to protect your data and use it only for the purposes we specify. We do not allow third parties to sell or share your data.
Cookies and tracking
We use cookies to remember your login session, store your language preference, and track your activity on bonbon. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but this may affect your ability to use bonbon. We also use analytics tools to measure traffic and user behaviour — these tools may set their own cookies.
Your Rights on bonbon
You have the right to access, correct, or delete your personal data. You can update your account information in your bonbon settings. If you want a copy of all data we hold about you, or if you want to request deletion, contact our support team. We will respond within 30 days, subject to legal obligations that may require us to retain certain data.
You also have the right to object to certain uses of your data, such as analytics or profiling. You can opt out of non-essential cookies in your browser settings. If you close your bonbon account, we will delete your personal data after a retention period, except where we are required by law to keep records.
Data security
We at bonbon use industry-standard encryption and security practices to protect your data. Your password is hashed and never stored in plain text. Sensitive information such as payment details is encrypted in transit and at rest. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.
However, no security system is perfect. If we discover a data breach, we will notify affected users and relevant authorities as required by law. We encourage you to use a strong, unique password for bonbon and to enable two-factor verification in your account settings.
International data transfers
We at bonbon may transfer your data to servers located outside Indonesia. When we do, we apply the same data-protection standards as if the data remained in your jurisdiction. We use standard contractual clauses and other legal mechanisms to ensure your data is protected during transfer.
Contact and requests
If you have questions about this privacy policy, want to exercise your data rights, or believe we have mishandled your information, contact our support team. We are available via email and in-app messaging. Users in Jakarta, Surabaya, Bandung, and Medan can reach us during business hours. We aim to respond to all data requests within 30 days.
Summary
We at bonbon collect personal, payment, and activity data to operate our platform, verify your identity, and comply with regulations. We do not sell your data, and we do not share it with third parties except where necessary to process payments or as required by law. We encrypt your information and store it securely.
You have the right to access, correct, and delete your data. You can manage your preferences and communication settings in your bonbon account. If you have concerns about how we handle your information, contact our support team. This privacy policy may be updated from time to time; we will notify you of material changes via email or through your account dashboard.