Users ask us about account setup, payment methods, game rules, and security on bonbon. This page answers the most common questions so you can get started quickly and understand how our platform works. We cover account registration, deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer, game categories, and account protection.
This FAQ resolves most routine questions. If your question is not answered here, or if you need help with a specific transaction, contact our support team via email or in-app messaging. For detailed information about our terms, data handling, or legal obligations, read our terms and conditions or privacy policy — links are in the footer.
We recommend reading the relevant section below before reaching out to support. Most account and payment questions are covered here. If you are new to bonbon, start with the Account and registration section. If you are ready to deposit, jump to Payments and transactions. Game rules and settlement timing are explained in the Game rules section.
Account and registrationhow to start, KYC verification, password recovery, account limits
Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, fees, processing time
Game rules and marketsfootball betting, live-dealer tables, slots, esports markets, settlement timing
Read the sections below to find answers to common questions about bonbon. Each accordion item expands to show the full answer. If you do not find what you need, contact our support team.
Account and registration
No. Each person may hold only one bonbon account. If we detect multiple accounts registered to the same email, phone number, or payment method, we will close all but one and may forfeit any balance. This policy prevents fraud and collusion. If you have forgotten your password or username, use the password-reset feature instead of creating a new account. If you believe your account was closed in error, contact our support team with your username and the email address associated with your account.
On the bonbon login page, click the "Forgot your password?" link. Enter your username or email address. We will send a password-reset link to your registered email. Click the link and follow the instructions to set a new password. The reset link expires after one hour for security. If you do not receive the email, check your spam folder or contact our support team. We will verify your identity before issuing a new password reset link.
Payments and transactions
Yes. We at bonbon accept deposits via online payment, e-wallet, mobile banking, and local payment bank transfers. You can also deposit using digital wallets: online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Bank transfers typically arrive within one to two hours during business hours. Digital wallet deposits are usually instant. When you initiate a deposit, we show you the exact payment method details and expected arrival time. Withdrawal requests are processed to the same payment method you used for your deposit, subject to account verification.
We at bonbon offer a welcome bonus to new accounts. The exact terms vary and are displayed when you register. Bonuses are subject to wagering requirements and other conditions — read the full terms before accepting. Bonus funds may be restricted to certain game categories or markets. If you have questions about your bonus or how to claim it, contact our support team. We do not offer fixed bonus amounts; instead, we provide an attractive welcome offer that is credited after your first deposit and account verification.
We at bonbon do not charge fees on deposits or withdrawals. However, your bank or payment provider may charge a fee for the transfer. Check with your bank or wallet provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) for their fee schedule. When you initiate a deposit or withdrawal on bonbon, we show you the amount you will receive or send, including any fees charged by the payment provider. Withdrawal requests are subject to account verification and may take one to two business days to process.
Game rules and markets
We at bonbon cover Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and other major football tournaments. We also offer markets on MotoGP and badminton. game information update as matches progress. You can bet on match outcomes, goal totals, player performance, and other markets depending on the fixture. Settlement is immediate once the final score is confirmed. Esports markets include Mobile Legends, Free Fire, and PUBG Mobile tournaments. Check the bonbon app or website for the current schedule and available markets.
We at bonbon encrypt your personal and payment data and store it on secure servers. We do not sell your data to third parties. We use your information to verify your identity, process deposits and withdrawals, and comply with anti-money-laundering regulations. We retain transaction records for at least seven years as required by law. You can request access to or deletion of your data by contacting our support team. Read our privacy policy for full details about how we collect, use, and protect your information.
Support and account care
Our support team handles inquiries in English. We are available via email and in-app messaging during business hours. Users in Jakarta, Surabaya, Bandung, and Medan can reach us during standard business hours. We aim to respond to all support requests within one business day. For urgent issues, describe the problem clearly and include your username, the date and time the issue occurred, and any relevant transaction IDs. If you need help in a different language, contact us and we will do our best to assist.